Refund and Returns Policy

Overview

We take pride in providing high-quality products and services, and strive to ensure our customers are satisfied with their purchases. If you have any concerns or questions about your order, please contact our customer service team and we will do our best to address them.

Due to the personalized nature of our custom embroidery products and digital downloads, we do not offer refunds. Once an order has been placed and the product has been customized or the digital file has been downloaded, we cannot accept returns or provide refunds.

Refunds

Due to the personalized nature of our custom embroidery products and digital downloads, we do not offer refunds. Once an order has been placed and the product has been customized or the digital file has been downloaded, we cannot accept returns or provide refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Need help?

Contact us at {email} for questions related to refunds and returns.